Shift Leader - Domino's Pizza Washington DC
Overview
Own the shift at Domino's Pizza in Washington DC, directing a team to hit sales, food quality, and customer satisfaction targets. You'll master the POS system, manage cash, and keep the store flowing during peak hours. This role blends FOH and BOH duties, from register counts to food prep, with a path to grow in a top-performing franchise. You'll lead by example, build customer loyalty, and solve problems on the spot.
What You'll Do10
- 1Lead the shift as Manager on Duty, giving clear tasks and keeping the team focused on service and quality.
- 2Greet customers in person and by phone, take orders accurately, and suggest up-sells to increase ticket size.
- 3Master the POS system for fast, accurate order entry and transaction handling.
- 4Count down registers, track cash and coupons, and process daily reports to keep finances accountable.
- 5Oversee pre-close functions, ensuring food prep and cleanliness meet Domino's standards.
- 6Monitor waste and food costs, following best practices to control expenses.
- 7Prepare pizzas and menu items, measuring ingredients, reading orders, and multitasking on multiple orders.
- 8Assist with inventory control, stock ordering, and restocking stations to keep the store supplied.
- 9Resolve customer complaints promptly and turn issues into loyalty.
- 10Cross-train and coordinate scheduling with team members to ensure seamless coverage.
Requirements8
- 11+ years in a restaurant or customer service role, with leadership experience a plus.
- 218+ years old to handle cash and meet legal requirements.
- 3Ability to pass applicable company background checks.
- 4Strong written and verbal communication skills for customer and team interactions.
- 5Superb multitasking in a fast-paced environment, adjusting to changing priorities.
- 6Proficiency with POS systems and basic math for cash handling and inventory.
- 7Ability to work independently and as part of a team, taking initiative.
- 8Availability to work flexible shifts, including nights and weekends.
Salary Insight
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