Shift Leader, Pizza Delivery & Customer Service
Overview
You will own daily store operations, managing a team to hit sales, cost, and customer satisfaction targets at a high-volume Domino's franchise in Washington, DC. You'll coordinate POS systems, cash management, and food quality standards while leading shifts. Reporting to the Manager on Duty, you'll cross-train staff and resolve complaints to build loyal customers. This role offers a fast track to management in a globally recognized franchise.
What You'll Do10
- 1Lead shift operations, assigning tasks and guiding team members to meet service and food quality standards.
- 2Oversee front-of-house cash management: count down registers, track cash and coupons, and process daily reports.
- 3Master POS computer systems to handle automated order taking and process currency and credit transactions accurately.
- 4Drive up-sell opportunities by suggesting additional products to customers.
- 5Ensure back-of-house waste tracking and food and labor cost best practices are followed.
- 6Assist with inventory control and stock ordering, and communicate food shortages to the supervisor.
- 7Train and coordinate schedules across team members, cross-training to ensure seamless service.
- 8Resolve customer complaints promptly and professionally, turning issues into loyalty.
- 9Prepare pizzas and other menu items, measuring ingredients and reading order slips for accuracy.
- 10Maintain cleanliness and organization of workstations, and assemble boxes and labels as needed.
Requirements9
- 11+ years in a shift lead or supervisory role in food service.
- 2High school diploma or equivalent.
- 3Ability to pass company background checks.
- 4Excellent written and verbal communication skills with management and customers.
- 5Proven ability to multi-task in a high-volume, fast-paced environment.
- 6Comfort with changing priorities and leading a team.
- 7Computer proficiency, including keyboard and touch screen order entry.
- 8Basic math skills to handle cash and make change accurately.
- 9Stand for 8+ hours and lift up to 25 pounds.
Salary Insight
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