Shift Leader, Domino's Pizza & Team Management
Overview
You will own shift operations at a high-volume Domino's store in Washington, DC, ensuring fast, accurate service and food quality. You will lead a team of 5-10 crew members, coordinating daily assignments and resolving issues on the spot. This role offers a path to Assistant Manager, with hands-on training in POS systems, inventory control, and food safety. You will be the go-to person for customers and staff, setting the tone for every shift.
What You'll Do10
- 1Lead the shift: assign tasks, monitor performance, and ensure smooth operations from opening to close.
- 2Greet customers in person or via phone, take orders professionally, and provide menu information to encourage repeat business.
- 3Own cash management: count down registers, track cash and coupons, and process daily reports using POS systems.
- 4Drive food quality: oversee safe food preparation, assembly, and presentation, following all standards.
- 5Control inventory: assist with stock ordering, verify deliveries, and maintain accurate waste tracking.
- 6Build team capability: cross-train crew members and coordinate schedules to ensure full coverage.
- 7Resolve customer complaints promptly, turning negative experiences into loyalty.
- 8Keep the store pristine: clean and restock workstations, display cases, and storage areas throughout the shift.
- 9Support the Manager on Duty with pre-close functions and daily reporting.
- 10Upsell products and promotions to increase average ticket size.
Requirements8
- 11+ years of shift leadership or supervisory experience in a restaurant or retail setting.
- 2ServSafe certification or ability to obtain within 30 days of hire.
- 35+ years of cash handling and POS system proficiency.
- 4Strong verbal and written communication skills for team and customer interactions.
- 5Ability to multi-task and adapt to changing priorities in a fast-paced environment.
- 6Basic math skills to handle cash and calculate change accurately.
- 7Must be 18+ years old and pass company background checks.
- 8Open availability including evenings, weekends, and holidays.
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