Shift Leader, Domino's Pizza & Team Management
Overview
You own the shift at a high-volume Domino's franchise in Washington, DC, ensuring every order meets quality and service standards. You coordinate the team, manage cash and food waste, and drive customer loyalty. This role builds leadership skills with a globally recognized brand that has served the President. You'll master the POS system and lead by example during peak hours.
What You'll Do10
- 1Lead the shift team, assigning tasks and guiding the MOD to meet sales and service goals.
- 2Deliver exceptional customer service in person and by phone, taking orders with speed and accuracy.
- 3Master the POS system to process orders, handle cash, and reconcile registers at shift end.
- 4Oversee food prep and presentation, following safety procedures for pizza and menu items.
- 5Track waste and manage inventory, coordinating with management on stock orders.
- 6Resolve customer complaints promptly, turning issues into loyalty.
- 7Cross-train team members and coordinate scheduling for seamless shift coverage.
- 8Drive up-sells on sides and deals to boost average order value.
- 9Maintain cleanliness and organization in the front and back of house.
- 10Pre-close the store, ensuring all stations are stocked and ready for the next shift.
Requirements10
- 11+ years in a restaurant or retail leadership role, with proven team coordination skills.
- 2Ability to pass company background checks.
- 3Strong verbal and written communication for team and customer interactions.
- 4Proven ability to multi-task in a fast-paced environment, adjusting to changing priorities.
- 5Accurate cash handling and math skills, including making change quickly.
- 6Reliable attendance and punctuality.
- 7Ability to work weekends and holidays as needed.
- 8Physical stamina to stand for long shifts and lift up to 25 lbs.
- 9A customer-first attitude with a knack for upselling.
- 10Willingness to cross-train on all station duties, including POS and food prep.
Salary Insight
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