Shift Leader, Pizza Delivery & Team Management
Overview
Shift Leader owns the store floor during peak hours, coordinating 5+ team members to hit service and food quality targets at a top-rated Domino's franchise in DC. This role reports to the General Manager and partners with the Manager on Duty to balance speed, accuracy, and customer satisfaction. You will run shifts, manage cash, and solve issues on the spot, gaining management experience in a high-volume store. Unlike other pizza jobs, this franchise has served the President, so standards are high and growth is real.
What You'll Do10
- 1Lead shifts by assigning tasks, monitoring performance, and motivating team members to meet Domino's standards.
- 2Greet every customer in person and on the phone, taking orders with speed and professionalism using the POS system.
- 3Oversee cash management: count registers, track cash and coupons, and process daily reports with accuracy.
- 4Monitor food quality and safety during prep, assembly, and delivery, following Domino's procedures for safe food handling.
- 5Drive repeat business by upselling sides and desserts, and resolve complaints to keep satisfaction high.
- 6Train and cross-train team members on order taking, food prep, and cleaning to ensure seamless shifts.
- 7Control inventory by tracking waste, counting stock, and ordering supplies to meet demand without overstock.
- 8Keep the store clean and organized, stocking stations and folding boxes to maintain a fast, safe workspace.
- 9Support the Manager on Duty with daily objectives and step in for management when needed.
- 10Prepare a variety of pizzas and menu items, measuring ingredients and assembling orders to spec, even during rushes.
Requirements10
- 11+ years in a restaurant or retail role, with shift leadership experience preferred.
- 2Ability to pass Domino's background check and meet EEO guidelines.
- 3Strong verbal and written communication skills for team coordination and customer interactions.
- 4Proven multi-tasking in a fast-paced environment, adjusting priorities as orders pile up.
- 5Comfort using POS and touch screen systems to enter orders accurately.
- 6Basic math skills to handle cash, make change, and track inventory counts.
- 7Ability to lead a team on the floor, motivating others and making quick decisions.
- 8Physical stamina to stand, lift, and move for 3-5 hour shifts in a hot kitchen.
- 9Willingness to learn food safety procedures and adhere to quality standards.
- 10Reliable attendance and a team-first attitude, ready to cross-train and help wherever needed.
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