Service Writer, Environmental Products Group Orlando & Apopka
Overview
Service Writer at Environmental Products Group leads customer intake and repair coordination for municipal and infrastructure equipment. Owns repair order creation, estimates, quotes, invoices, and status updates within a fast-paced, on-site team in Orlando and Apopka. This role acts as the liaison between customers and service departments to ensure timely, accurate communication and high satisfaction. You will join a collaborative group focused on environmental prosperity and trusted equipment provisioning.
What You'll Do9
- 1Build and maintain strong customer rapport from intake to release of vehicles and equipment
- 2Develop estimates and provide repair quotes and invoices to customers
- 3Write repair orders and track repair statuses across service departments
- 4Review and approve service invoices for payment
- 5Communicate service needs and updates clearly to customers and internal teams
- 6Maintain meticulous record-keeping and documentation
- 7Assist in coordinating service activities to meet deadlines
- 8Provide excellent customer service and resolve conflicts professionally
- 9Stay up to date on service procedures and repair progress
Requirements9
- 1High school or equivalent
- 2Experience in similar service writer roles
- 3Ability to work in a fast paced environment
- 4Attention to detail with strong written and verbal communication
- 5Microsoft Excel knowledge preferred
- 6Team oriented with willingness to grow
- 7Sound judgment, integrity, professionalism, and confidentiality
- 8Ability to meet deadlines and drive for results
- 9Willingness to relocate or reliably commute to Apopka, FL
Salary Insight
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