Service Manager - FirstKey Homes LLC
Overview
The Service Manager leads local Service Office and Field Operations teams in Orlando ensuring efficient high-quality resident service. This role drives operational excellence and fosters a safety-first culture.
What You'll Do11
- 1Lead and supervise technicians coordinators and vendors to exceed service standards
- 2Oversee field inspections and resident experience assessments
- 3Manage 10% field time for property condition evaluations and performance reviews
- 4Ensure safety compliance with OSHA and health regulations through protocols and PPE
- 5Monitor fleet safety standards and enforce vehicle policies
- 6Drive service request resolution with focus on satisfaction and efficiency
- 7Track KPIs including efficiency satisfaction and budget adherence
- 8Optimize daily operations and implement continuous improvement strategies
- 9Manage service budgets covering work orders fleet and materials
- 10Collaborate with leadership to align service goals with business objectives
- 11Conduct field inspections and evaluate team performance regularly
Requirements11
- 1High school diploma or equivalent plus 6+ years experience in service maintenance or property management leadership
- 2Proven track record managing teams vendors and contractors
- 3Strong financial acumen managing budgets and cost controls
- 4Expertise with Microsoft Office and property management software
- 5Demonstrated experience with Yardi or similar work order systems
- 6Background in residential property management construction or maintenance
- 7Familiarity with safety compliance and operational best practices
- 8Bachelor's degree preferred in business construction or related fields
- 9Advanced experience using data analytics for performance improvement
- 10Commitment to safety-first mindset and leadership-oriented approach
- 11Resident-focused attitude with accountability-driven work ethic
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
ECI Management LLC
VerifiedService Manager, Multifamily Property Maintenance
You will lead maintenance operations for 7,000+ apartment units across the Southeast, ensuring properties meet standards of operational excellence. You will manage a team of maintenance professionals, coordinate schedules, and oversee work orders, preventative maintenance, and safety compliance. Your role drives customer satisfaction and property quality. This position offers a 30% rental discount and a dedicated mentor from day one.
ZRS MANAGEMENT LLC
VerifiedAssistant Property Manager - Orlando, FL
The Assistant Property Manager will motivate Leasing Consultants drive revenue growth and advance to Property Manager. This role reports directly to the Property Manager and focuses on collecting rent ensuring accurate revenue data posting filing evictions and staying updated on local laws. It includes issuing lease violations maintaining community guidelines reviewing applications approving move-ins auditing budgets and troubleshooting resident issues. The ideal candidate has a valid driver’s license 1+ years property management experience and a high school diploma. Seeking someone who thrives in fast-paced environments and enjoys collaborative teamwork.
Prime Residential
VerifiedService Manager I Prime Residential
Lead maintenance function at Prime Residential communities ensuring high performance and efficiency. Oversee diverse teams collaborate with community management align with organizational values. Provide exceptional service while maintaining safety and operational excellence.
Staff Zone/Select People
VerifiedField Service Manager - Construction Staffing Tampa FL
Lead a dynamic team to deliver exceptional client service and drive sales across multiple territories. This role combines leadership with hands-on field operations to achieve high performance. Join a growing organization dedicated to excellence in construction staffing.
Parc at Creekside
VerifiedService Manager, Parc at Creekside
The Service Manager leads maintenance operations for an apartment community ensuring high-quality service delivery and property readiness. This role provides hands-on leadership vendor oversight team development and operational consistency.
BUTLER PLUS
VerifiedService Manager, Multifamily Unit Turns
You will own the launch and growth of Butler Plus's new Unit Turns division across Tampa and Orlando, serving 340,000+ apartment homes. You start hands-on, completing unit turns yourself while building field operations, onboarding subcontractors, and hiring technicians. This is a working leadership role: you shape processes, coach a growing team, and ensure every unit meets Butler Plus quality standards. You report to the General Manager and collaborate with the core doorstep trash-pickup division. What sets this apart: you build from zero, not inherit, with full ownership of operational success.