Service Manager, Multifamily Unit Turns
Overview
You will own the launch and growth of Butler Plus's new Unit Turns division across Tampa and Orlando, serving 340,000+ apartment homes. You start hands-on, completing unit turns yourself while building field operations, onboarding subcontractors, and hiring technicians. This is a working leadership role: you shape processes, coach a growing team, and ensure every unit meets Butler Plus quality standards. You report to the General Manager and collaborate with the core doorstep trash-pickup division. What sets this apart: you build from zero, not inherit, with full ownership of operational success.
What You'll Do10
- 1Build the Unit Turns operation from launch, personally completing apartment turns alongside subcontractors and technicians.
- 2Onboard and develop subcontractor partners, coordinating schedules and field execution to maintain quality standards.
- 3Recruit, train, and coach Turn Technicians, instilling Butler Plus Core Values through daily field leadership.
- 4Conduct scope walks and inspect completed units, resolving punch list items before client delivery.
- 5Maintain documentation, photos, and closeout records for every project, ensuring accuracy and accountability.
- 6Drive customer satisfaction by building relationships with onsite property teams and communicating proactively.
- 7Implement quality-control standards and processes, collaborating with the doorstep trash-pickup division to elevate service delivery.
- 8Recommend process improvements that increase efficiency, quality, and customer experience, refining operating procedures as the business scales.
- 9Step into field work during peak demand, staffing shortages, or quality-recovery situations to protect service levels.
- 10Support performance management for technicians and subcontractors, monitoring workmanship, safety, and communication.
Requirements10
- 15-7 years in multifamily maintenance, unit turns, make-readies, or renovations with increasing responsibility.
- 23+ years leading field technicians, maintenance teams, or service crews.
- 3Proven ability to perform and supervise apartment turns and make-readies.
- 4Experience coordinating subcontractors, vendors, or field service partners.
- 5Strong understanding of turn scheduling, quality control, and customer communication.
- 6Ability to prioritize multiple projects while maintaining high quality.
- 7Comfort using Microsoft Office, mobile technology, and work order management systems.
- 8Valid driver's license with acceptable driving record; pass background check and drug screening.
- 9Willingness to travel throughout Tampa and Orlando markets, with Tampa as primary.
- 10Preferred: experience launching a new service line, familiarity with Yardi, Entrata, or RealPage, and an associate's or bachelor's degree.
Salary Insight
$50 - $65k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
FirstKey Homes LLC
VerifiedService Manager - FirstKey Homes LLC
The Service Manager leads local Service Office and Field Operations teams in Orlando ensuring efficient high-quality resident service. This role drives operational excellence and fosters a safety-first culture.
ECI Management LLC
VerifiedService Manager, Multifamily Property Maintenance
You will lead maintenance operations for 7,000+ apartment units across the Southeast, ensuring properties meet standards of operational excellence. You will manage a team of maintenance professionals, coordinate schedules, and oversee work orders, preventative maintenance, and safety compliance. Your role drives customer satisfaction and property quality. This position offers a 30% rental discount and a dedicated mentor from day one.
Birchstone
VerifiedMake Ready Technician, Apartment Turnover & Maintenance
You prepare apartments for new residents at Birchstone, a multi-family property management company. You own the make-ready process from start to finish, turning units within 5 business days and meeting budget targets. You work directly with the Service Manager, handling repairs, inspections, and special projects. This role suits a hands-on technician who takes pride in delivering move-in-ready homes.
Staff Zone/Select People
VerifiedField Service Manager - Construction Staffing Tampa FL
Lead a dynamic team to deliver exceptional client service and drive sales across multiple territories. This role combines leadership with hands-on field operations to achieve high performance. Join a growing organization dedicated to excellence in construction staffing.
ZRS MANAGEMENT LLC
VerifiedMaintenance Supervisor, Lease-Up & Multifamily Experience
You own the maintenance operation at a high-occupancy lease-up community in Dallas, keeping every unit turn-ready in 3-5 business days. You lead a team of technicians, coordinate with vendors, and report directly to the Property Manager. Your work centers on resident retention through reliable service and top-notch curb appeal. This role stands out for its hands-on leadership across HVAC, plumbing, and electrical systems, plus your say in vendor selection and budget adherence.
RPM Living
VerifiedMaintenance Manager, Multifamily Property & Team Leadership
You own the physical health of a multifamily property, keeping exteriors and interiors at RPM Living standards while controlling costs. You lead a team of Maintenance Technicians, coordinate with the Community Manager, and drive net operating income through efficient repairs and preventative maintenance. Your expertise in HVAC, electrical, and plumbing keeps units turnkey and residents renewing. You operate with autonomy, backed by weekly pay and a clear path upward through RPM's career training.