Service Manager, Groundworks Operations
Overview
Service Manager at Groundworks Operations leads technicians and drives sales growth across branches. This leadership role focuses on managing equipment, improving customer satisfaction, and fostering a culture of continuous improvement.
What You'll Do11
- 1Lead and manage technicians and advisors to achieve team and sales objectives
- 2Apply deep knowledge of industry standards and product details
- 3Ensure compliance with regulations and maintain consistent service quality
- 4Provide proactive customer service and upsell opportunities
- 5Audit work and service processes to guarantee accuracy and efficiency
- 6Handle administrative duties supporting departmental operations
- 7Supervise inspections, reporting, and repairs with attention to detail
- 8Collaborate with branch managers to resolve client concerns
- 9Report punctually daily and contribute to operational improvements
- 10Participate in ongoing professional development and training programs
- 11Support branch-specific projects and strategic initiatives
Requirements11
- 13-4 years management experience in residential construction or related fields
- 2Bachelor's degree preferred
- 3Strong technical, oral, and written communication abilities
- 4Fluent in English
- 5Experience with CRM systems and field service software
- 6Proven ability to analyze data and implement process optimizations
- 7Commitment to safety and quality standards
- 8Experience with field service equipment maintenance
- 9Understanding of construction project timelines and budgeting
- 10Ability to thrive in fast-paced environments
- 11Willingness to relocate to Charlotte NC or Belmont NC area
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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