Field Service Manager, Water Systems & Team Leadership
Overview
Own field operations for 120,000+ customers as Field Service Manager in Hayward, CA, leading a team of Field Service Technicians. You drive customer satisfaction, installation quality, and safety standards across the region. Report directly to the Regional Service Director, collaborating closely with leadership. This role blends hands-on technical expertise with team management, offering clear career progression into regional leadership.
What You'll Do8
- 1Lead a team of Field Service Technicians, setting daily priorities and ensuring quality service delivery
- 2Train new staff on installation, repair, and customer interaction protocols, bringing them to proficiency within 90 days
- 3Conduct technical site surveys for plumbing, drainage, and building layout, recommending solutions for water filtration and dispensing units
- 4Maintain customer satisfaction by resolving escalated issues and ensuring follow-up on service tickets
- 5Submit accurate reports on expenses, payroll, and service metrics to the Regional Service Director
- 6Support the Regional Service Director with hiring, onboarding, and administrative tasks
- 7Step in as acting Regional Service Director when needed, managing regional operations
- 8Manage the on-call rotation for the region, ensuring 24/7 coverage for urgent customer needs
Requirements10
- 13+ years managing field service teams, with route-based experience preferred
- 22+ years working with water filtration, coolers, ice machines, or coffee/tea dispensers
- 3Vocational technical diploma or certification in a related field
- 4Experience using power tools, ladders, and aerial work platforms over 6 feet
- 5OSHA 10-hour certified or willing to obtain within 3 months
- 6Strong verbal and written communication skills, able to lead team meetings and customer interactions
- 7Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- 8Fluent with tablets and smartphones for field service management
- 9Experience with ServiceMax or Salesforce is a plus
- 10Valid driver's license and ability to pass a pre-employment drug screen
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Water Technologies
VerifiedField Service Representative, Water Treatment Systems
You will own field operations for water treatment systems across industrial customer sites, ensuring uptime and contract compliance for reverse osmosis, media filtration, and softening. You will troubleshoot, maintain, and test equipment while partnering with customer teams to meet water quality specs. This role demands hands-on mechanical and electrical skills, safety discipline, and the ability to work independently in varied industrial settings. You will directly impact water sustainability for a global environmental leader.
Waterco of the Central States, Inc.
VerifiedField Service Technician, Water Treatment
You own residential and commercial water treatment equipment service across Sacramento, with a focus on diagnostics, installation, and repair. You work a Tuesday-Saturday schedule, drive a company vehicle, and interact directly with customers to resolve issues and collect payments. This role stands out with commission pay, a company-provided Ford Transit van, and full benefits including medical, dental, 401K with match.
Commercial Fire Protection, Inc.
VerifiedGeneral Manager Service Operations | Fire Protection | San Francisco
You will own the service operations business unit for a commercial fire protection company in San Francisco, leading field operations, technician performance, and P&L. You will manage scheduling, dispatching, and workforce utilization to drive revenue and customer retention. The team includes technicians, coordinators, and support staff, and you will partner with sales to expand existing accounts. This role stands out for its focus on safety, quality, and operational excellence in a specialized trade.
CBRE
VerifiedField Service Manager, Integrated Fleet Services
Lead a team of 15 field technicians delivering fleet maintenance and field operations across multiple sites and states. Own performance metrics drive quality safety and productivity while supporting program leadership on repairs deployment and investment plans. Travel up to 50% across assigned markets.
Rehrig Pacific Company
VerifiedField Services Network Manager, Operations & Service Delivery
You own network performance for field service operations across a 7+ site footprint, driving consistent execution and service reliability. You lead manager-level leaders through coaching and performance management, ensuring customer commitments are met. You integrate field service technologies, reporting systems, and cross-functional alignment with Sales, Finance, Supply Chain, and Dispatch. This role offers direct impact on operational standardization and cost-to-serve, with 50%+ travel and a path to build leadership capability.
STSI (Staffing Technical Services Inc.)
VerifiedField Service Representative National Traveling
Field Service Representative leading water treatment plant commissioning installation and optimization across diverse global sites. This role drives technical excellence through hands-on support and collaboration.