General Manager Service Operations | Fire Protection | San Francisco
Overview
You will own the service operations business unit for a commercial fire protection company in San Francisco, leading field operations, technician performance, and P&L. You will manage scheduling, dispatching, and workforce utilization to drive revenue and customer retention. The team includes technicians, coordinators, and support staff, and you will partner with sales to expand existing accounts. This role stands out for its focus on safety, quality, and operational excellence in a specialized trade.
What You'll Do8
- 1Own day-to-day service operations, directing scheduling, dispatching, and workforce utilization to optimize productivity and customer response.
- 2Drive revenue growth through retention, upselling, and cross-selling, while managing gross margin and labor efficiency.
- 3Lead and mentor field technicians and support staff, recruiting and onboarding top talent.
- 4Implement operational processes that improve service delivery and profitability, tracking KPIs like backlog and technician utilization.
- 5Manage the department P&L, controlling costs for inventory, fleet, and equipment.
- 6Resolve escalated customer issues, building strong relationships and supporting contract renewals.
- 7Enforce a strong safety culture, ensuring compliance with OSHA and other regulations.
- 8Conduct performance reviews and coaching sessions to develop teams and improve retention.
Requirements8
- 15+ years of leadership experience in service operations, construction, or field service management.
- 2Class B general license required or willingness to obtain it.
- 3Proven track record managing teams and owning budgets and profitability.
- 4Experience with fire protection, HVAC, electrical, or mechanical trades preferred.
- 5Knowledge of dispatching, scheduling, and field operations.
- 6Experience with ERP, CRM, or field service management software.
- 7Strong financial acumen and problem-solving skills.
- 8Proficiency with Microsoft Office and operational software.
Salary Insight
Salary not disclosed in listing
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