Service Desk Analyst - Information Technology Associate
Overview
The Information Technology Associate leads end user support within the Enterprise Support Unit. This role drives technical solutions and enhances user experiences across the organization. Candidates will own IT systems and collaborate with cross-functional teams to deliver impactful results.
What You'll Do11
- 1Design and implement scalable IT solutions using Python and AWS to automate workflows
- 2Own and manage helpdesk operations delivering measurable improvements within 90 days
- 3Lead migration of legacy systems to modern platforms leveraging Kubernetes
- 4Develop and maintain documentation for complex processes using clear communication techniques
- 5Analyze recurring issues to create proactive fixes that reduce incidents by 30%
- 6Collaborate with stakeholders to define requirements and prioritize feature development
- 7Drive continuous improvement initiatives that enhance overall system performance
- 8Mentor junior staff through knowledge sharing sessions and workshops
- 9Ensure compliance with accessibility standards and regulatory requirements
- 10Implement monitoring tools to track service level metrics and drive data-informed decisions
- 11Foster a collaborative environment that promotes innovation and technical excellence
Requirements11
- 15+ years building enterprise support solutions with Spark and Airflow
- 2Certified in CPC Card or equivalent IT certification
- 3Proven experience with Windows 11 and Active Directory administration
- 4Familiarity with network cabling and VoIP implementation
- 5Understanding of systems management software and cloud architecture principles
- 6Strong problem-solving abilities with a focus on reducing downtime
- 7Experience documenting technical processes for knowledge transfer
- 8Ability to translate complex technical concepts for non-technical audiences
- 9Track record of identifying and resolving service gaps before escalation
- 10Knowledge of mobile device support protocols and troubleshooting methodologies
- 11Commitment to supporting DEIA principles in all interactions
Salary Insight
$61 - $108k per year
Location
Required Skills
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