IT Service Desk Engineer, Enterprise IT Support
Overview
You will own frontline IT support for a fast-scaling AI platform, resolving Tier 1 tickets and shaping infrastructure decisions. You will manage Okta, Jamf, and Intune across Mac, Windows, and Linux devices, while supporting new hire onboarding and office buildouts. You will collaborate with security and engineering teams on MDM, VPN, and RBAC projects. This role moves beyond reactive help desk: you will design and implement IT systems used daily by the entire company.
What You'll Do7
- 1Resolve Tier 1 service desk tickets in person and remotely, meeting SLA targets.
- 2Provision accounts and devices for new hires using Okta, Google Workspace, and Slack.
- 3Deploy and manage MDM policies with Jamf and Intune for Mac and Windows fleets.
- 4Troubleshoot wired and wireless networks, escalating to Meraki admins as needed.
- 5Support video conferencing and AV setups for meetings and events.
- 6Document IT procedures and system configurations in the internal knowledge base.
- 7Lead office buildout initiatives, including network drops, access control, and hardware staging.
Requirements7
- 12+ years in an IT support or service desk role.
- 2Hands-on experience supporting Mac, Windows, and Linux in an enterprise environment.
- 3Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA.
- 4Experience with Jamf and Intune for device management.
- 5Basic wired and wireless network troubleshooting skills.
- 6Ability to lift and move equipment weighing 50 lbs or more.
- 7Strong organizational skills and comfort managing multiple concurrent projects.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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