Sr. Help Desk Technician

You will own Tier 1 technical support for Windows 10/11, macOS, Android, and iOS devices across a multi-site healthcare company. You will resolve hardware, software, and network issues while maintaining ticket documentation and supporting internal projects. Working directly with the IT Director, you will gain hands-on exposure to Active Directory, Microsoft Entra ID, and Microsoft 365 administration. This on-site role in Phoenix, AZ requires early morning shifts and occasional travel.

Senior Help Desk Technician bridges technical challenges and end user productivity across on-site and remote client environments. This role involves diagnosing IT issues delivering measurable value while maintaining professionalism and clear communication.

You will own the full lifecycle of service requests for both unclassified and classified systems, handling 5+ incidents daily across Windows, Microsoft Office, and Remedy. Working with the IT team and government customers at Quantico, VA, you resolve issues via phone, email, and ticketing. This role demands IAM I certification and thrives on direct customer interaction, setting it apart with classified environment exposure.

As the IT System Administrator, you own hands-on technical support for end users, systems, and escalated issues across onsite and remote teams. You'll combine Tier 2/3 helpdesk expertise with system admin duties like endpoint management, basic networking, and infrastructure support. You'll coordinate with a Managed IT Services Partner to keep operations seamless and serve as the internal technical resource for complex situations. This role stands out with direct involvement in cybersecurity initiatives and automation via PowerShell.

You will own end-user support for a large enterprise environment, resolving 50+ tickets weekly across hardware, software, and network issues. You'll join a team of IT professionals under the IT Support Manager, collaborating on Active Directory, Exchange, and remote support tools. This role stands out for its variety: you'll troubleshoot POS systems, support VPN users, and document solutions in the knowledge base. With a 24x7 operation, your schedule offers flexibility and the chance to grow your skills in a fast-paced MSP.

The Information Technology Associate leads end user support within the Enterprise Support Unit. This role drives technical solutions and enhances user experiences across the organization. Candidates will own IT systems and collaborate with cross-functional teams to deliver impactful results.