Senior Help Desk Technician Link Consulting Services
Overview
Senior Help Desk Technician bridges technical challenges and end user productivity across on-site and remote client environments. This role involves diagnosing IT issues delivering measurable value while maintaining professionalism and clear communication.
What You'll Do11
- 1Serve as primary escalation point for technicians of varied skillsets and experience
- 2Provide on-site and remote support for Windows and Apple environments
- 3Support Microsoft 365 and cloud-based network technologies across client environments
- 4Mentor junior technicians and foster continuous learning within the help desk team
- 5Act as escalation point for all Tier 1 Tier 2 technical issues frontline technicians cannot resolve
- 6Troubleshoot complex issues related to Microsoft Windows 10/11 Office products Microsoft 365 Admin portal Azure Entra Intune macOS
- 7Administer user accounts and permissions in Active Directory and Microsoft 365 environments
- 8Support network connectivity email printers and productivity applications
- 9Collaborate with clients to understand technical environments and proactively identify potential issues
- 10Document resolutions and maintain knowledge base articles for recurring issues
- 11Quickly learn to support new productivity and line of business applications
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 25+ years IT Technical Support experience in Windows and MAC environments
- 3Strong understanding of Microsoft Windows 10/11 Office products Microsoft 365 Admin portal Azure Entra Intune macOS
- 4Proficiency with macOS up to Sonoma v15
- 5Equivalent combination of education and experience
Salary Insight
$67 - $83k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
BRS
VerifiedSr. Help Desk Technician
Eagle Integrated Services seeks a Sr. Help Desk Technician to serve as final escalation point for complex Tier 2/3 incidents while leading technical resolution efforts and mentoring junior staff. This role drives process improvements and provides white-glove support for VIP clients.
Klinedinst PC
VerifiedHelp Desk Technician San Diego LegalTech
Join Klinedinst as a Help Desk Technician in San Diego. We seek a skilled professional to enhance our legal tech capabilities. You will own technical support across multiple platforms. This role drives operational efficiency and team growth.
FusionTek
VerifiedTechnical Support Engineer II - Hybrid (Tampa)
FusionTek seeks a Technical Support Engineer II (Systems Analyst) to provide consistent daily support for clients and systems. This hybrid role requires ownership of client environments and adaptability across diverse technology stacks. The ideal candidate thrives in fast-paced settings and enjoys continuous learning.
lessen
VerifiedIT Systems Technical Support Specialist
Lessen provides tech-enabled property service solutions delivering data-driven insights for real estate ecosystem. Part-time role up to 20 hours weekly focusing on technical support documentation improvement and system performance optimization.
TRU Infusion
VerifiedHelp Desk Technician, Tier 1 IT Support
You will own Tier 1 technical support for Windows 10/11, macOS, Android, and iOS devices across a multi-site healthcare company. You will resolve hardware, software, and network issues while maintaining ticket documentation and supporting internal projects. Working directly with the IT Director, you will gain hands-on exposure to Active Directory, Microsoft Entra ID, and Microsoft 365 administration. This on-site role in Phoenix, AZ requires early morning shifts and occasional travel.
Lubeco
VerifiedLead Senior Support Engineer, Enterprise IT & Manufacturing
Lead Senior Support Engineer with 7-10 years of IT support experience. Own the escalation path for complex technical issues across manufacturing and office environments. Lead a team of support engineers while handling hands-on troubleshooting. Drive operational stability for Microsoft 365, Azure, and Active Directory. Mentor junior staff and improve support processes. Your decisions directly impact production uptime and team growth.