Senior Manager CRM Program Management Governance
Overview
Lead the strategic planning and governance of global CRM organizations at BD, a top medical technology company. Drive revenue technology roadmap, align portfolios with innovation, and oversee program execution across AMER and international workstreams. This role defines strategy-to-budget linkage and ensures ownership of CRM technology investments.
What You'll Do11
- 1Own the overarching Revenue Technology strategic roadmap across CRM, aligning multi-organization governance and innovation with market trends
- 2Establish governance frameworks and decision rights protecting enterprise consistency while enabling localized flexibility
- 3Drive end-to-end program roadmap management, business readiness, and milestone tracking with a consistent operating cadence
- 4Lead decision forums and executive reporting on trade-offs and delivery outcomes across commercial and technical stakeholders
- 5Manage vendor, contract, and license governance for CRM platforms including Salesforce, ensuring optimal usage and cost avoidance
- 6Own demand intake and backlog triage using Now/Next/Later prioritization to guide execution across regions
- 7Coordinate cross-functional workshops and requirement workshops to integrate new business into product models
- 8Monitor adoption, cycle time, and data quality metrics to ensure measurable business value and sustained ROI
- 9Serve as integrator between business leaders and delivery teams, translating complex initiatives into executive narratives
- 10Travel up to 30% domestically and internationally to present in person for workshops and key engagements
- 11Steward governance model ensuring decisions are deliberate, not default, while maintaining accountability
Requirements10
- 1Minimum 7 years program management experience in global organizations
- 2Proven leadership of multi-workstream initiatives with complex dependencies
- 3Demonstrated governance establishment experience, including decision forums and vendor contracts
- 4Ability to operate effectively without authority in matrixed environments
- 5Willingness to travel 30% of time for in-person engagements
- 6Bachelor’s degree in Business Engineering or related field or equivalent experience
- 7Strong analytical skills translating data into actionable decisions
- 8Experience with CRM platform governance and licensing management
- 9Expertise in demand intake frameworks and portfolio prioritization
- 10Knowledge of hybrid delivery models and change management practices
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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