Client Engagement Manager, Life Sciences & Commercial Operations
Overview
You will own the full lifecycle of commercial deployment projects for top-tier pharmaceutical, medical device, and biotechnology clients. You will partner with Business Development to capture requirements, scope, and success metrics, then mobilize cross-functional teams to deliver on time and on budget. You will report into Deployment Solutions leadership and work alongside project managers and SMEs across CRM, Incentive Compensation, Data, and Reporting. This role stands out for its direct impact on bringing innovative therapies to market and supporting patients who depend on them.
What You'll Do8
- 1Drive commercial deployment projects from opportunity pursuit through hand-off to Account Activation, using a systematic approach to remove organizational barriers and engage the right SMEs.
- 2Partner with Business Development to capture project requirements, scope, and success metrics, documenting all wins in Salesforce.
- 3Mobilize cross-functional teams across CRM, Incentive Compensation, Data, and Reporting to design project development strategy, schedule, costs, and resource needs.
- 4Track project activities, risks, and issues to ensure on-time delivery and meet customer requirements, escalating to management when needed.
- 5Resolve people and team dynamic issues to keep operations teams performing effectively.
- 6Coordinate with other program managers on interdependencies with simultaneous projects, scheduling and leading status reviews and formal project reviews.
- 7Support the GDM with SOW Operational Services details for each opportunity.
- 8Demonstrate commitment to diversity, equity, and inclusion by modeling inclusive behaviors and managing bias.
Requirements9
- 1BA/BS degree or 5+ years of equivalent relevant experience.
- 23+ years in a client services, operational management, or account manager role.
- 33+ years of Life Sciences industry experience in field sales administration or operations, preferred.
- 4Basic understanding of Life Sciences Commercial operations including Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs.
- 5Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation, and Data Management.
- 6Excellent oral and written presentation skills with flexibility in dealing with different personality types.
- 7Strong customer service, account management, organizational, and multitasking skills.
- 8Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word).
- 9Fundamental understanding of project management principles and skills, with strong aptitude for automated systems and analytical thinking.
Salary Insight
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