WME Data Operations Lead, Salesforce Life Sciences Cloud
Overview
Lead the design and implementation of operational controls, monitoring processes, reporting, and issue management for WME data operations in a hybrid role based in East Brunswick, NJ. Work with Salesforce Life Sciences Cloud and Salesforce to shape patient engagement for a top pharmaceutical client. Collaborate with cross-functional teams to drive data integrity and operational excellence. This role offers the chance to directly impact pharma data governance in a dynamic contract environment.
What You'll Do7
- 1Design operational controls and monitoring frameworks for WME data pipelines using Salesforce and Salesforce Life Sciences Cloud.
- 2Build real-time dashboards and reports in Salesforce to track data quality and issue resolution.
- 3Lead root cause analysis and implement corrective actions for data discrepancies.
- 4Drive collaboration with data engineering and business teams to align WME data operations with patient engagement goals.
- 5Own the issue management lifecycle, ensuring SLAs are met and escalations are handled.
- 6Scale monitoring processes to handle increased data volume across Salesforce environments.
- 7Deliver training and documentation to enable team self-sufficiency on Salesforce workflows.
Requirements7
- 15+ years in data operations or data management, with a focus on Salesforce.
- 2Hands-on experience with Salesforce Life Sciences Cloud or Veeva in the pharmaceutical industry.
- 33+ years leading data quality or governance initiatives in a regulated environment.
- 4Strong SQL skills for data validation and analysis.
- 5Experience with Agile methodologies and tools like Jira.
- 6Previous work with patient engagement data or CRM systems.
- 7Ability to define and track KPIs for data operations.
Salary Insight
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