Technical Systems Program Manager, User Operations
Overview
We seek a Technical Systems Program Manager to lead CRM systems initiatives across Salesforce and adjacent platforms. This role drives strategy alignment and execution while partnering with Engineering Revenue Operations Data and Enterprise Platform teams to operationalize scalable AI-native workflows.
What You'll Do7
- 1Own and drive CRM systems initiatives across support
- 2Partner with senior business stakeholders and engineering teams to identify operational pain points
- 3Define scalable solutions and evaluate technical tradeoffs
- 4Align cross-functional stakeholders while driving prioritization and execution
- 5Help operationalize AI-native workflows by defining and building automation orchestration agentic workflows and human-in-the-loop processes
- 6Drive complex cross-functional initiatives from discovery through execution
- 7Operationalize scalable CRM workflows across Salesforce and adjacent platforms
Requirements11
- 18+ years of experience driving high-impact technical programs in program management or adjacent roles
- 2Strong understanding of CRM workflows and customer systems supporting user operations
- 3Proven ability to drive cross-functional initiatives from discovery to execution
- 4Technical fluency across APIs integrations event-driven architectures enterprise SaaS ecosystems and Salesforce
- 5Experience partnering with Engineering Revenue Operations Security and Enterprise Platform teams
- 6Operating in SOX/SOC2-controlled environments with knowledge of SDLC QA and release management
- 7Excellent written and verbal communication skills
- 8Ability to reason through technical system design and operational tradeoffs
- 9Exposure to AI-native high-growth or ambiguous environments
- 10Global support operations experience
- 11Iterative approach with focus on scalability governance and maintainability
Salary Insight
$216 - $240k per year
Location
Required Skills
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