Business Systems Administrator
Overview
Lead technical administration for business tools and applications supporting the Customer Experience team focusing on support CRM AI automation platforms and phone systems. Implement new features and collaborate on customization projects to improve CRM adoption. Drive measurable ticket deflection and self-service success through AI-driven support tools.
What You'll Do5
- 1Own configuration deployment and optimization of AI-powered support tools including chatbots virtual agents and automated workflows
- 2Administer and customize Kustomer CRM and broader tool stack implementing widgets API integration workflow configuration and reporting
- 3Define track and report on deflection and performance metrics via dashboards and status reports
- 4Diagnose and rectify technical discrepancies across priority levels collaborating with cross-functional partners and third-party providers
- 5Manage user permissions security configurations and safeguard PII while championing organizational tech standards workflow architecture and process enhancements
Requirements5
- 1Bachelor's degree or equivalent experience in a related field
- 23 years of experience managing support CRMs
- 3Proficiency with RESTful APIs and SaaS integrations
- 4Working knowledge of SQL
- 5Exposure to AI/automation support tools and ticket deflection strategy
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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