Senior Business Analyst Banking Contact Center AI
Overview
Lead design of AI-enhanced contact center workflows for banking sector focusing on credit card processing. Own end-to-end solution development and implementation delivering scalable impact across large-scale operations.
What You'll Do9
- 1Build AI-driven agent assistance tools using Python and AWS
- 2Design automated call wrap-up systems leveraging React frameworks
- 3Scale desktop interface solutions through Kubernetes orchestration
- 4Drive process optimization initiatives reducing manual data entry by 40%
- 5Facilitate stakeholder workshops mapping current state workflows
- 6Own implementation of field service management automation platforms
- 7Implement Spark based ETL pipelines with Airflow for real-time analytics
- 8Lead cross-functional teams delivering AI-powered customer interaction solutions
- 9Analyze business requirements translating complex needs into technical specifications
Requirements5
- 15+ years building AI solutions for financial services
- 2Experience with AWS cloud infrastructure and machine learning services
- 3Proficiency in Python programming language
- 4Familiarity with Kubernetes container orchestration
- 5Expertise in React frontend development techniques
Salary Insight
Salary not disclosed in listing
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