IT Systems Support Specialist Level I II
Overview
Own and improve Microsoft based help desk operations for a fast growing enterprise. Deliver exceptional support across desktop mobile cloud environments. Drive service excellence while supporting a dynamic team.
What You'll Do11
- 1Design and implement self service portals to resolve common issues
- 2Lead incident response for critical tickets within defined SLAs
- 3Develop knowledge base articles using Confluence
- 4Mentor junior staff through shadowing and documentation
- 5Analyze ticket trends to identify recurring problems
- 6Collaborate with product teams to prioritize feature requests
- 7Scale support infrastructure to meet increasing demand
- 8Debug complex system failures using remote access tools
- 9Drive adoption of automation scripts to streamline workflows
- 10Maintain accurate documentation of all processes and procedures
- 11Participate in quarterly knowledge sharing sessions
Requirements6
- 15+ years experience with Microsoft ticketing systems
- 23-5 seasons managing high volume support environments
- 3AWS Certified Solutions Architect Associate
- 4React development background preferred
- 5Kubernetes certification required
- 6Python scripting proficiency needed
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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