Field Support Engineer TS/SCI Washington DC
Overview
Own and scale technical support operations for designated systems. Deliver expert guidance and resolve complex issues while maintaining high network availability. Partner with developers to enhance product configurations. This role drives operational excellence across multiple sites.
What You'll Do9
- 1Design and implement support strategies for complex systems
- 2Lead technical investigations and troubleshooting for field incidents
- 3Provide training and certification guidance to customers
- 4Collaborate with engineering teams to improve system configurations
- 5Develop proactive maintenance plans to ensure optimal performance
- 6Analyze incident trends and implement solutions to reduce downtime
- 7Manage travel schedules for onsite customer engagements
- 8Create documentation for system installations and configurations
- 9Drive continuous improvement in support processes and methodologies
Requirements5
- 1Active TS/SCI clearance
- 25+ years supporting enterprise systems
- 3Expertise with AWS infrastructure
- 4Proficiency in Kubernetes orchestration
- 5Strong understanding of React applications
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
GD Information Technology, Inc.
VerifiedSystems Engineer TS/SCI Washington DC
Lead systems engineering for motion imagery software at GDIT. Ensure national safety while delivering impactful intelligence. Support deployment of systems on a non-internet accessible on-prem hybrid environment built primarily on Kubernetes. Drive operational excellence through DevOps practices.
Enabled Intelligence
VerifiedClassified Infrastructure Systems Engineer - Washington DC
The Classified Infrastructure Systems Engineer will lead on-site support for Enabled Intelligence systems across classified and unclassified networks. This role drives technical excellence while fostering collaboration within a diverse team dedicated to advancing AI solutions.
AeroVironment, Inc.
VerifiedSoftware Development Engineer, AWS & Kubernetes
You will own mission-critical applications for a U.S. defense contractor, building and evolving software that operates in real-world scenarios. You will join a high-performing, collaborative team in Chantilly, VA, working on complex engineering problems with modern tools like AWS and Kubernetes. Your work will directly impact national security, not just vanity metrics. You will work from home two days per week, balancing flexibility with in-person collaboration. This role demands engineering excellence and a passion for meaningful impact.
CCS Global Tech
VerifiedIT Systems Support Specialist Level I II
Own and improve Microsoft based help desk operations for a fast growing enterprise. Deliver exceptional support across desktop mobile cloud environments. Drive service excellence while supporting a dynamic team.
Falls Technology
VerifiedSystems Engineer SME - TS/SCI Poly Required
You will own the full technology stack for a complex mission environment in Chantilly, VA, from network, compute, storage, and OS through middleware, databases, cloud, and applications. You will analyze existing systems, then design and implement modernization and transformation initiatives. Collaborate with System Architects and Cloud Architects to engineer solutions that meet availability, scalability, performance, security, and compliance requirements. This role demands hands-on engineering, deep troubleshooting, and cross-team leadership. You will translate technical issues into mission impact and brief program leadership directly.
System One
VerifiedSenior Windows Server Cloud DevOps Engineer
Own Windows Server production operations and Kubernetes environment while maintaining availability. Lead incident response and design secure scalable cloud architectures. Develop and manage Infrastructure as Code using Terraform and Ansible. Create CI/CD pipelines and DevSecOps automation. Design monitoring logging and alerting solutions. Enforce security best practices and produce technical documentation. Mentor junior engineers and provide technical leadership in DevOps practices. This is a senior role where you will own systems and drive improvements. The position offers a unique blend of on-premises and cloud expertise.