Scheduling Support Specialist, Interpretation Operations
Overview
You will own scheduling for interpretation appointments across multiple locations, ensuring seamless coordination for clients and interpreters. You will work in Murray, Utah, coordinating with a team of language professionals in a high-volume environment. This role demands rapid problem-solving and exceptional communication to handle last-minute changes. You will become the central point of contact for scheduling, directly impacting the quality of language services delivered.
What You'll Do8
- 1Manage the calendaring scheduling system for all interpretation appointments.
- 2Coordinate interpreter assignments proactively and communicate updates to clients and interpreters via email, text, chat, and phone.
- 3Handle last-minute requests and ensure seamless on-demand services.
- 4Resolve scheduling conflicts with professionalism and efficiency.
- 5Perform follow-up, reporting, and documenting measures for each assignment.
- 6Provide exceptional customer service to clients and interpreters, leaving everyone smiling.
- 7Monitor workflow and prioritize tasks under pressure to meet tight deadlines.
- 8Maintain clear communication across multiple channels to ensure task completion.
Requirements9
- 1Proven ability to excel under pressure in fast-paced environments.
- 2Strong problem-solving skills to quickly pivot and find solutions when tasks don't go as planned.
- 3Eagle-eyed meticulous attention to detail and accuracy.
- 4Excellent communication skills across multiple channels including email, text, chat, and phone.
- 5Proficiency in relevant scheduling software and tools.
- 6Flexibility to adapt to changing schedules and responsibilities.
- 7Ability to work independently and take ownership of tasks without guidance.
- 8Live in or near Murray, Utah with reliable transportation to the office.
- 9Complete training in person in the Murray office.
Salary Insight
$44 - $50k per year
Location
Required Skills
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