Retail Assistant Store Manager, in-store operations & customer experience
Overview
Own day-to-day store operations at scale and support the Store Manager to drive sales and profitability. Lead a collaborative team to deliver exceptional customer service and maintain strong inventory control. This role emphasizes hands-on leadership, coaching, and operational excellence in a dynamic retail environment.
What You'll Do10
- 1Lead and mentor store staff including supervisors and associates to achieve sales and service goals
- 2Support hiring, training, and coaching to develop a high-performing team
- 3Oversee inventory replenishment, shrink control, and communication to maintain stock levels
- 4Assist in implementing action plans to address sales, safety, training, and personnel development
- 5Provide day-to-day coaching to ensure staff performance standards are met
- 6Maintain effective communication with leadership team and customers to ensure a positive store experience
- 7Execute store strategies to improve customer service and drive profitability
- 8Support store operations to ensure accurate POS transactions and in-store systems
- 9Collaborate with Store Manager on operational improvements and store initiatives
- 10Adapt to seasonal scheduling and location-specific business trends
Requirements5
- 1High School Diploma or GED preferred
- 25+ years of experience in a similar role or specialization
- 3Experience operating a Point of Sale system and in-store computerized systems
- 4Ability to troubleshoot day-to-day technical and operational problems
- 5Strong communication and collaboration skills with the store leadership team, associates, and customers
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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