Store Manager, Retail Leadership & Customer Experience
Overview
Lead a store team to exceed sales, service, and operational goals in a high-volume retail environment. You will recruit, train, and coach staff to deliver exceptional customer experiences and maintain brand standards. This role emphasizes people leadership, data-informed decisions, and inclusive culture. You’ll collaborate with regional leadership to drive growth and store performance.
What You'll Do10
- 1Build a high performing team through recruitment, training, and development
- 2Design and execute game plans to maximize sales and customer satisfaction
- 3Own store operations to ensure scheduling, Ship-from-Store, and brand standards are met
- 4Drive NPS and customer feedback actions to continuously improve experience
- 5Lead by example, communicating priorities and coaching staff to seize opportunities
- 6Partner with regional and business outreach teams to address performance gaps
- 7Create inclusive, engaging workplace and maintain regular team meetings
- 8Leverage store data to inform decisions and optimize productivity
- 9Mentor staff to meet sales, service, and operational expectations
- 10Ensure consistent adherence to company directives and operational procedures
Requirements5
- 1Minimum 3-years’ experience leading retail teams
- 2Proven ability to train and develop high performing store teams
- 3Proficient in technology systems, applications, Microsoft Office, and video conferencing
- 4Ability to operate a computer and POS System
- 5Strong organizational and leadership skills and excellent communication
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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