Sales Leader, Retail Operations & Customer Experience
Overview
Express seeks a Sales Leader to drive store operations and sales across our multi channel retail network at scale. You will coach and develop associates, optimize in store experiences, and ensure smooth stockroom and omni channel processes. You will partner with store management to improve performance and lead by example in delivering exceptional customer service. This role stands out through hands on leadership across floor and stockroom with a focus on omni channel execution.
What You'll Do10
- 1Build and coach associates to maximize sales and service standards
- 2Lead daily store operations and stockroom management to ensure efficient execution
- 3Oversee checkout experience and customer service, resolving issues to positive outcomes
- 4Drive merchandise flow including shipments, replenishment, and omni channel operations
- 5Analyze customer service metrics and optimize scheduling to maximize coverage and experience
- 6Lead product launches, visual standards, signage, and window changes
- 7Partner with management to provide feedback on associate performance and development
- 8Model and promote an outstanding customer experience and policy knowledge
- 9Execute action plans to optimize results and ensure appropriate associate coverage
- 10Promote a collaborative environment focused on delivering great in store experiences
Requirements5
- 1High School or equivalent
- 21 year of retail experience preferred
- 3Proficient in use of technology iPad registers
- 4Willingness to work nights, weekends and non business hours
- 5Able to multitask and handle multiple customers and processes at once
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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