Lead, Retail Store Operations | Banana Republic
Overview
You will own store operations and lead the team during non-peak hours. You will act as a brand ambassador, driving sales through loyalty programs and omni-channel engagement. You will collaborate with store leadership to ensure execution of tasks and maintain a best-in-class customer experience. This role offers growth through continuous improvement and product lifecycle expertise.
What You'll Do9
- 1Model respect for all customers and employees, fostering a positive work environment.
- 2Educate customers on loyalty programs to drive repeat visits and brand loyalty.
- 3Role model selling behaviors with every customer, focusing on exceptional service.
- 4Support the sales leader during non-peak hours, prioritizing customer needs.
- 5Collaborate with store leadership to complete tasks accurately and on time.
- 6Build and share expertise in the product lifecycle to guide customers.
- 7Complete opening and closing checklists, including tasks before or after hours.
- 8Use omni-channel tools to deliver a frictionless customer experience.
- 9Ensure compliance with all store standards and procedures.
Requirements5
- 11+ years of retail or customer service experience.
- 2Ability to communicate clearly and directly with team members.
- 3Proficiency with POS systems and mobile devices for customer engagement.
- 4Flexibility to work evenings, weekends, and holidays as needed.
- 5Capacity to lift up to 30 pounds and maneuver around the sales floor, stockroom, and office.
Salary Insight
Salary not disclosed in listing
Location
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