Receptionist and Client Ambassador Poole Huffman
Overview
We seek a proactive and polished Receptionist/Client Ambassador to serve as the first point of contact. This role ensures exceptional client experiences by answering calls, greeting visitors, and guiding prospects through intake with professionalism and warmth. Responsibilities include managing front-office operations and ensuring timely client onboarding.
What You'll Do11
- 1Greet visitors and clients with a warm professional demeanor
- 2Answer screen and route incoming phone calls using a multi-line system
- 3Manage mail deliveries and correspondence
- 4Conduct initial intake screening following firm protocols
- 5Enter client and case details into CRM and case management software
- 6Coordinate attorney consultation scheduling and follow-up
- 7Maintain reception area appearance and readiness
- 8Provide administrative support to attorneys and staff
- 9Assist with document filing scanning and copying
- 10Help with special projects and client service initiatives
- 11Own and scale daily operations to ensure efficiency
Requirements7
- 11–3 years of receptionist administrative or client service experience (legal field preferred)
- 2Excellent verbal and written communication skills
- 3Strong attention to detail and organizational abilities
- 4Professional presence and confident phone etiquette
- 5Comfortable with Microsoft Office and legal CRM platforms such as Clio
- 6Ability to maintain confidentiality and composure under pressure
- 7Positive attitude and team-oriented mindset
Salary Insight
$45 - $50k per year
Location
Required Skills
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