Client Sales Specialist - Law Office of Kyle Gurwell
Overview
You will own the client intake process for a high-growth law firm, handling 40+ inbound calls weekly and converting potential clients into retained cases. You'll orchestrate the full sales cycle from first contact to signed contract, using CRM systems to track leads and follow-ups. You'll collaborate with attorneys to ensure smooth transitions and drive revenue through persistent, empathetic communication. This role stands out for its direct impact on firm growth and the opportunity to coach clients through stressful legal matters.
What You'll Do9
- 1Conduct sales conversations with prospective clients to explain the firm's services and process, and to secure commitment for legal representation.
- 2Present pre-determined attorney fees, answer questions about the legal process, and ask for the sale with confidence and empathy.
- 3Handle objections gracefully, using active listening to address concerns without pressure.
- 4Create contracts and collect initial payments, assisting with financing options when needed, then coordinate with the attorney for final acceptance.
- 5Execute follow-up calls (2nd, 3rd, 4th) to re-engage potential clients who did not hire the firm initially, with persistence and care.
- 6Track all outstanding electronic and mailed contracts, following up until signed or closed.
- 7Oversee client onboarding and offboarding procedures, ensuring seamless transitions and documentation.
- 8Maintain accurate data in CRM and spreadsheets, preparing weekly metrics reports on lead conversion, referral sources, and cost of acquisition for the owner.
- 9Collaborate with legal team to ensure all client information is handled discreetly and in compliance with confidentiality standards.
Requirements8
- 11+ years in sales, client services, or client-facing roles; legal industry experience a plus.
- 2Proven ability to make outbound calls, follow up persistently, and close sales.
- 3Strong communication skills, with the ability to handle emotional conversations professionally.
- 4Detail-oriented and organized, with experience using CRM software and spreadsheets.
- 5Self-motivated and proactive, able to identify tasks and execute without supervision.
- 6Comfortable with metrics and accountability to performance goals.
- 7Discreet and trustworthy with confidential client information.
- 8Bonus: prior experience in a law firm, especially family law, civil litigation, or consumer law.
Salary Insight
$48 - $54k per year
Location
Required Skills
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