Reception Manager, Taco Restaurant
Overview
Oversee daily reception operations at a high-volume taco concept. You will own the visitor experience and front-desk efficiency for a flagship location. As Reception Manager, you will lead a team of reception staff, coordinate with security and facilities, and ensure every guest interaction reflects the brand's energy. Unlike typical hospitality roles, this position demands a blend of operational rigor and guest-facing warmth, with a direct line to department heads for cross-functional impact.
What You'll Do8
- 1Lead the reception team to uphold service standards for a high-traffic taco restaurant.
- 2Manage visitor registration and enforce security protocols at the front desk.
- 3Handle incoming calls and guest inquiries with clarity and professionalism.
- 4Coordinate staff schedules and appointment bookings to align with business peaks.
- 5Maintain a clean and organized reception area, setting the tone for the brand.
- 6Resolve guest and employee issues at the front desk swiftly, keeping operations smooth.
- 7Train reception staff on procedures and guest interaction techniques.
- 8Collaborate with kitchen and management teams to support daily operations.
Requirements8
- 12+ years in reception, front desk, or guest services management.
- 21+ year supervising a team of at least 3 people.
- 3High school diploma required; bachelor's degree in hospitality or business preferred.
- 4Proficiency with front-desk software (e.g., OpenTable, Yelp reservations) or similar scheduling tools.
- 5Strong verbal communication for phone and in-person interactions.
- 6Ability to multitask in a fast-paced environment.
- 7Flexibility to work evenings, weekends, and holidays.
- 8Conflict resolution experience with guests or employees.
Salary Insight
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