Restaurant Shift Manager, Mexican Fast Food
Overview
You own the shift at a high-volume Mexican fast food concept in Austin, coordinating up to 15 team members and serving 500+ guests daily. You balance operational rigor with warm hospitality, ensuring every taco leaves the line fast and fresh. Your leadership keeps the floor calm during rushes, the cash drawer exact, and the crew motivated. This role offers a clear path to Assistant General Manager for proven performers.
What You'll Do10
- 1Delegate tasks to line cooks, cashiers, and servers, then supervise performance through the full shift.
- 2Maintain a fully stocked inventory, ordering food supplies from approved vendors before stock runs low.
- 3Arrange shift coverage when employees call out, using the on-call list and cross-training matrix.
- 4Coach staff through on-the-job challenges like ticket errors, equipment hiccups, and customer disputes.
- 5Track daily food costs and revenues against targets, adjusting prep amounts to cut waste.
- 6Balance the cash register at shift end, reconciling drops and tip pools within 15 minutes.
- 7Coordinate with suppliers at delivery, checking orders against invoices for accuracy.
- 8Handle guest complaints with grace, offering solutions like a free meal or a discount on the next visit.
- 9Open or close the restaurant per the master schedule, following security and cleanliness checklists.
- 10Brief the next shift manager on pending tasks, VIP guests, and maintenance needs via the shift log.
Requirements7
- 12+ years as a shift manager or team lead in a fast-casual or quick-service restaurant.
- 2Bilingual English/Spanish with conversational fluency in both languages.
- 3Working knowledge of POS systems (Toast or Aloha) and restaurant reservation tools.
- 4Flexibility to work mornings, nights, weekends, and holidays based on coverage needs.
- 5Customer service approach that turns complaints into repeat visits.
- 6Excellent organizational skills, tracking inventory and cash with accuracy.
- 7Team management ability, motivating staff through busy service periods.
Salary Insight
$41 - $44k per year
Location
Required Skills
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