Private Pay Collections Specialist, Senior Care & AR
Overview
Own private pay accounts receivable collections at a senior care company with direct resident and family interaction. You will manage delinquent balances after initial billing, negotiate payment plans, document activity, and support waiver programs as needed. Be part of a collaborative corporate office team in White Bear Lake and help protect financial integrity with compassion. This role emphasizes patient service, persistence, and accurate record-keeping in a healthcare setting.
What You'll Do10
- 1Take ownership of delinquent private pay accounts after initial billing
- 2Contact residents, families, and authorized representatives regarding balances
- 3Maintain consistent follow-up via calls, emails, letters, and approved methods
- 4Negotiate payment arrangements within company policy
- 5Monitor aging and prioritize collection efforts
- 6Research discrepancies and resolve issues promptly
- 7Document all activity accurately in company systems
- 8Provide regular updates on collection status
- 9Review aging reports and coordinate with billing on unresolved balances
- 10Assist with waiver accounts and external partners when needed
Requirements10
- 1High School Diploma or equivalent
- 2Minimum of 2 years of collections or accounts receivable experience
- 3Healthcare, senior living, or medical collections experience preferred
- 4Experience with private-pay collections strongly preferred
- 5Strong negotiation and conflict-resolution skills
- 6Excellent verbal and written communication skills
- 7Strong organizational skills with attention to detail
- 8Ability to work independently and manage multiple priorities
- 9Experience with PointClickCare or similar healthcare software preferred
- 10Proficiency in Microsoft Outlook, Excel, and Word
Salary Insight
$58 - $71k per year
Location
Required Skills
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