Patient Service Representative Lead
Overview
Lead Patient Service Representative at Michigan Institute of Urology in Detroit managing front office operations ensuring accurate patient intake and checkout while maintaining compliance with HIPAA and CMS guidelines.
What You'll Do19
- 1Perform front desk associate duties during staffing shortages
- 2Maintain cleanliness and professional appearance of clinic areas
- 3Review front office activities for registration accuracy and collection success
- 4Coordinate with management for process improvements
- 5Work directly with Front Office Supervisor on daily operations
- 6Assist with periodic staff meetings
- 7Monitor patient check-in and check-out flow
- 8Keep patients informed about delays
- 9Handle voicemails and touch work queues
- 10Provide weekly reports to Management on provider schedules
- 11Answer patient questions and resolve concerns
- 12Research and forward patient complaints appropriately
- 13Act as point person in absence of Office Supervisor
- 14Supervise front office work and performance
- 15Order office supplies for staff
- 16Collect past due balances
- 17Generate daily batch transmittal reports
- 18Ensure proper hand-off of responsibilities upon completion
- 19Support compliance and accreditation efforts including OSHA HIPAA and CMS guidelines
Requirements15
- 1N/A
- 2Knowledge of healthcare field and medical office protocols
- 3Knowledge of healthcare systems operations such as EMR
- 4Skill in using Microsoft Office applications
- 5Knowledge of medical terminology and coding systems
- 6Basic understanding of CPT and ICD-10 coding
- 7Excellent verbal and written communication skills
- 8Strong organizational skills and attention to detail
- 9Customer-oriented with calm demeanor under pressure
- 10Ability to comprehend insurance products and office policies
- 11Ability to identify problems and recommend solutions
- 12Ability to build patient relationships with empathy
- 13Capacity to work independently and meet deadlines
- 14Compliance with HIPAA regulations
- 15Compliance with health and safety policies
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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