Patient Service Representative I
Overview
Patient Service Representative I leads exceptional patient experiences by managing phone and in-person interactions. This role coordinates clerical tasks while ensuring smooth patient flow through intake and checkout processes. The ideal candidate ensures adherence to protocols and collaborates with clinical teams.
What You'll Do17
- 1Welcomes and greets all patients and visitors
- 2Maintains clean and organized front desk area
- 3Registers new patients and updates demographics
- 4Collects outstanding balances and co-payments
- 5Obtains referrals and authorizations
- 6Scans faxes and reports into patient charts
- 7Generates daily batch transmittal reports
- 8Facilitates patient flow notifications
- 9Schedules follow-up services and visits
- 10Responds courteously to inquiries
- 11Stocks medical supplies and monitors equipment
- 12Secures PHI and logs off unattended computers
- 13Ensures proper handoffs of completed tasks
- 14Meets attendance criteria and starts work promptly
- 15Demonstrates time management and resource efficiency
- 16Ensures accurate medical records
- 17Performs additional duties as assigned
Requirements6
- 1N/A
- 2Minimum 1-3 years customer service experience
- 3Urology experience preferred
- 4Basic knowledge of CPT and ICD-10 coding
- 5High school diploma or equivalent
- 6Some college preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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