Registration Representative, Surgery Center Front Desk
Overview
You will own the patient front-desk experience at a high-volume outpatient urology surgery center, managing check-in, insurance verification, and payment collection from day one. You'll work with a tight-knit clinical and administrative team, all supporting advanced procedures in a fast-paced, patient-first environment. This role stands out because you serve as the first and last impression for every patient, directly shaping their surgical journey.
What You'll Do7
- 1Greet and check in patients with professionalism and care, setting the tone for their surgical visit.
- 2Verify insurance eligibility and benefits, collect co-pays, and obtain necessary signatures for procedures.
- 3Accurately enter patient demographics and insurance data into the center's electronic system.
- 4Schedule and confirm surgical procedures with patients and physician offices, coordinating calendars.
- 5Answer and route incoming calls, addressing patient questions with clarity and empathy.
- 6Support front desk operations by managing daily reporting tasks and maintaining a tidy lobby.
- 7Collaborate with clinical staff to ensure seamless patient flow during high-volume days.
Requirements7
- 1High school diploma or equivalent required.
- 21+ year of office or hospital experience required.
- 3Medical terminology knowledge preferred.
- 4Formal training in customer service preferred.
- 5Proficiency with office equipment required to fulfill job duties.
- 6Strong verbal communication and interpersonal skills.
- 7Ability to handle multiple tasks with attention to detail.
Salary Insight
Salary not disclosed in listing
Location
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