Patient Service Rep Ortho Call Center
Overview
You will direct patient access to the Ortho Call Center at Beth Israel Deaconess Medical Center. In this role, you will answer, screen, and process a high volume of incoming calls, schedule appointments, and coordinate diagnostic tests. Working with a dedicated team in a fast-paced medical environment, you will use Microsoft Office and centralized scheduling systems to manage patient flow. This position offers the opportunity to make a direct impact on patient care by ensuring timely and accurate scheduling.
What You'll Do9
- 1Answer and screen a high volume of calls, triaging each using established scripts and guidelines.
- 2Schedule appointments using Microsoft Outlook and the centralized scheduling system, matching patient needs with provider availability.
- 3Verify and update patient demographics, transfer to registration when needed, and document payer information including worker's compensation and auto liability.
- 4Obtain referrals for scheduled visits and document them in the system.
- 5Inform patients of preparation for visits, including required documents, films, and notes from other providers.
- 6Coordinate multiple data sets to schedule office visits, diagnostic tests, and procedures efficiently.
- 7Address scheduling problems and concerns, escalating to the manager for resolution when necessary.
- 8Record and forward accurate messages to providers and staff, and triage urgent calls to appropriate personnel.
- 9Resolve provider email requests in a professional and timely manner.
Requirements7
- 1High School diploma or GED required; Associate's degree preferred.
- 21-3 years related work experience required.
- 3Experience with computer systems, including web-based applications and Microsoft Word, Excel, PowerPoint, or Access.
- 4Call center or telephone customer service experience preferred.
- 5Strong typing skills with 40+ WPM.
- 6Knowledge of medical terminology preferred.
- 7Bilingual written and verbal communication skills preferred.
Salary Insight
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