Front Desk Receptionist, Physical Therapy Office
Overview
You will own patient intake and front-office operations at Excel Orthopaedic Specialists, a busy orthopedic practice in Boston. In this role, you check in patients, collect co-payments, schedule appointments, and manage referrals and authorizations for a high-volume clinical team. You work alongside physical therapists and medical staff to ensure smooth patient flow from arrival to checkout. This role demands strong organizational skills and a personable, collaborative attitude as you become the first point of contact for patients and families.
What You'll Do8
- 1Check in patients, collect co-payments, and post payments accurately using EMR systems.
- 2Schedule patient appointments, resolve scheduling conflicts, and optimize daily provider calendars.
- 3Obtain, manage, and troubleshoot referrals and authorizations for insurance and clinical compliance.
- 4Communicate directly with clinical staff about patient care issues, including wait times and special needs.
- 5Own patient inquiries via phone and in person, triaging and resolving issues with empathy and professionalism.
- 6Coordinate patient flow with physical therapists and medical professionals to minimize delays and maximize efficiency.
- 7Document all patient interactions and payment transactions in EMR with high accuracy and detail.
- 8Collaborate with the front desk team, sharing best practices for scheduling and authorization processes.
Requirements9
- 11+ years of experience in a healthcare setting, preferably a Physical Therapy office.
- 2Proven ability to work independently and manage multiple tasks simultaneously.
- 3Excellent phone etiquette and interpersonal skills, with a focus on patient satisfaction.
- 4Demonstrated team collaboration in a tight-knit organization.
- 5Strong written and verbal communication skills to interact with fast-paced medical professionals.
- 6Efficient documentation skills with attention to detail, including experience with EMR systems.
- 7Comfortable with EMR software and willingness to learn new systems quickly.
- 8Have a personable, collaborative attitude and ability to prioritize tasks frequently.
- 9Demonstrated interest in health and wellness and ability to promote an orthopedic specialty practice.
Salary Insight
$42 - $50k per year
Location
Required Skills
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