Patient Scheduling Associate, Cardiovascular Medicine & Call Center Coordination
Overview
Own front desk and scheduling processes for cardiovascular services across multiple clinics at KU Health System. Collaborate with care teams to manage patient flow, insurance registration, and referral processing at scale. Contribute to a patient-centric experience in person or from a call center, with opportunities for remote work after demonstrated competency. This role blends scheduling, registration, and MyChart/EMR workflows to prepare for daily appointments and improve patient access.
What You'll Do10
- 1Build patient itineraries by coordinating internal and external referrals and scheduling multiple appointments.
- 2Design and manage front desk operations, including check-in, copay collection, and MyChart activation to support daily clinic flow.
- 3Ship and verify orders, pre-certifications, and pre-authorizations using the hospital information system, ensuring accuracy against physician orders.
- 4Own patient data integrity by updating demographics, insurance verification, and MSPQ forms while protecting confidentiality.
- 5Drive high-volume call handling and patient communications to provide accurate exam prep information and scheduling updates.
- 6Scale scheduling for diverse appointment types including in-person, telehealth, surgeries, and ancillary services using Epic Cadence decision trees.
- 7Lead post-visit scheduling for follow-up appointments and order entries, creating patient itineraries per provider orders.
- 8Improve patient experience by communicating policies, assisting with self check-in, and supporting MyChart enrollment and online check-in.
- 9Coordinate with care teams to ensure proper coverage, timely follow-ups, and efficient rooming of patients.
- 10Collaborate on department huddles, process improvements, and training to raise scheduling quality and patient satisfaction.
Requirements9
- 1High School Graduate or GED.
- 2Six months direct customer service in a health care field.
- 3Fluent English - read, write, speak, understand.
- 4Basic computer skills including Microsoft Excel, Word, Outlook and Teams.
- 51 or more years direct customer service in a health care, hospital or contact center environment.
- 6Knowledge of insurance types (HMO, PPO, VA, Medicare) and pre-certification requirements.
- 7Experience with EMR and scheduling systems (Epic Cadence) preferred.
- 8Ability to handle high volume calls and manage patient information with confidentiality.
- 9Demonstrated problem solving and customer service skills.
Salary Insight
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