Patient Access Specialist - Call Center & Scheduling
Overview
You will own the patient's first impression at CEENTA, handling 115-125 inbound calls daily in a contact center environment. You'll schedule, reschedule, and cancel appointments in Epic EHR, collect pre-payments, and route triage requests. You'll join a collaborative, mission-driven team of 50+ providers and 200+ staff across the Carolinas. This role demands a calm, detail-oriented professional who thrives on helping others. You'll master Epic while building patient trust in a high-volume setting.
What You'll Do9
- 1Answer 115-125 inbound calls daily with a friendly, professional tone.
- 2Schedule, reschedule, and cancel patient appointments in Epic EHR.
- 3Collect, verify, and enter patient demographic and insurance information.
- 4Document and route patient triage requests to providers.
- 5Assist with general questions, concerns, and complaints.
- 6Collect pre-payments and patient balances over the phone.
- 7Operate a multi-line phone system while maintaining accuracy and HIPAA compliance.
- 8Collaborate with clinical staff to ensure seamless patient care.
- 9Maintain reliable attendance and adhere to all policies.
Requirements7
- 1High school diploma or equivalent required.
- 21+ year of relevant experience in a medical office or high-volume call center.
- 3Experience with Epic EHR is a plus.
- 4Strong communication and customer service skills.
- 5Ability to multi-task, stay focused, and perform under pressure.
- 6High attention to detail and ability to learn quickly.
- 7Commitment to ethical behavior and patient confidentiality.
Salary Insight
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Location
Required Skills
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