Passenger Service Agent, Airport Ground Handling & Customer Service
Overview
Own the passenger experience from check-in to departure at a major U.S. airport. Scale interactions across gates, counters, and boarding areas while ensuring safety, security, and compliance standards. Be the face of AGI to 100+ airlines and travelers, delivering friendly and efficient service in a fast-moving environment. Stand out by combining clear communication, problem solving, and teamwork to keep flights on time and passengers informed.
What You'll Do10
- 1Provide exceptional customer service at the ticket counter and gate to ensure satisfaction throughout the journey
- 2Handle reservations, ticketing, fares, refunds, baggage checks, and excess baggage charges with accuracy
- 3Manage lost and found, tracing baggage, and processing claims while maintaining proper records
- 4Answer inquiries about schedules and fares and provide general travel information to passengers
- 5Coordinate with gate, ground handling, and flight crews to ensure smooth passenger movement and post-departure procedures
- 6Check documents for validity and prepare arrangements for reservations and standby passengers
- 7Determine flight close-out times and complete flight forms for accuracy
- 8Communicate safety, security, and policy procedures to passengers and colleagues
- 9Operate radio and computer systems to relay information and coordinate with airport vendors
- 10Maintain safety and security compliance and report hazards or incidents as required
Requirements5
- 1Be at least 18 years old and have a high school diploma or equivalent
- 2Authorization to work in the United States or Canada as applicable
- 3Completion of SIDA training to obtain airport authority identification security
- 4Must be able to lift 70 pounds and stand for extended periods
- 5Excellent communication skills and the ability to work with flight crews, customers, and ground staff
Salary Insight
$18k per year
Location
Required Skills
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