Supervisor Customer Service - SAN
Overview
Lead a team of customer service agents and operations staff at Southwest Airlines San Diego location. Manage schedules train employees and ensure on‑time performance while maintaining a safe and friendly environment. This role drives operational excellence and fosters employee growth.
What You'll Do11
- 1Coordinate with all departments to maintain on‑time performance employee morale and customer satisfaction
- 2Respond to and resolve customer questions requests and complaints
- 3Oversee day‑to‑day airport operations to create a safe and legally compliant service‑conscious environment
- 4Meet or exceed performance goals through effective decision making and tracking agent training compliance
- 5Drive performance processes by forecasting operational situations and holding accountable for results
- 6Review and ensure accurate delay coding
- 7Perform administrative duties such as building shift bids closing bids and daily payroll
- 8Assure proper administration of labor contracts emphasizing minimal labor disputes
- 9Build bids aligned with department hourly goals
- 10Maintain accurate attendance reports and monitor staffing levels ensuring proper overtime usage
- 11Enforce collective bargaining agreements and apply knowledge of administrative procedures
Requirements11
- 1U.S. citizen or current work authorization
- 2Minimum age 18 years
- 3Ability to lift 70 pounds regularly and 40‑50 pounds on raised surfaces
- 4Well‑groomed appearance per company standards
- 5Knowledge of airline operations customer service licensing and ground security certification
- 6Experience with SIDA badge and GSC qualification
- 7Commitment to diversity and equal opportunity
- 8Strong communication skills in English
- 9Experience with labor contract administration and conflict resolution
- 10Physical ability to work in noisy environments and outdoors
- 11Dedication to continuous learning and professional development
Salary Insight
$75 - $77k per year
Location
Required Skills
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