Passenger Service Agent at Alliance Ground International
Overview
Join Alliance Ground International as a Passenger Service Agent in San Francisco. You will own customer interactions ensuring travelers receive top‑notch service while maintaining strict safety and security standards. This role supports over 1.5B Kilos and 400K departures across 61 airports. We seek friendly outgoing individuals ready to launch their career with us.
What You'll Do11
- 1Provide exceptional customer service per AGI and airline standards to ensure satisfaction throughout the journey
- 2Ensure safety and security at all times while handling reservations tickets and baggage
- 3Assist with ticket creation fare calculations refunds baggage checks and excess baggage fee processing
- 4Handle complaints empathetically and initiate lost and found procedures
- 5Answer flight schedule fare and travel inquiries delivering general travel information
- 6Meet aircraft at gates perform lounge duties and verify passenger documents
- 7Determine flight close‑out times and complete all required flight forms
- 8Coordinate with ground teams flight crew and vendors for smooth operations
- 9Follow dangerous goods acceptance procedures and report hazards immediately
- 10Maintain knowledge of AGI health and security policies attend mandatory training
- 11Carry out physical tasks lifting 70 pounds and moving 40‑50 pound items on raised surfaces
Requirements8
- 1Spanish speaking ability required
- 2Age 18 minimum high school diploma GED or equivalent work experience
- 3Valid US work authorization if based in United States or Canadian work authorization if based in Canada
- 4Complete SIDA training for airport authority identification
- 5One plus year relevant experience preferred airline experience valued
- 6Strong communication skills tolerance for repetitive questions and customer feedback
- 7Ability to stand for long periods and lift heavy items safely
- 8Familiarity with radio equipment and ability to prioritize safety at all times
Salary Insight
$48k per year
Location
Required Skills
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