Lounge Agent (ORD) - Chicago
Overview
Join Alliance Ground International as a Lounge Agent at Chicago's Wingtips Airport Lounge. You will deliver exceptional customer service to guests while maintaining a safe and professional environment. This role supports over 1.5B Kilos and 400K departures across 61 airports. We seek professionals who thrive in a fast-paced aviation setting.
What You'll Do11
- 1Provide friendly professional service to guests by name when possible
- 2Offer amenities and address guest requests promptly
- 3Maintain a clean professional appearance at all times
- 4Communicate with food attendants to ensure product freshness
- 5Ensure lounge replenishment and organization throughout shifts
- 6Observe New York Health and Safety standards consistently
- 7Verify passenger eligibility and welcome eligible guests
- 8Maintain proper setup of lounge areas morning afternoon and evening
- 9Report hazards or dangers immediately to management
- 10Follow all AGI safety security and compliance protocols
- 11Attend required training and adhere to company policies
Requirements9
- 1Minimum 5+ years of face-to-face customer service experience
- 2Valid airport security clearance
- 3High school diploma or equivalent
- 4Physical ability to lift 14kg and work extended hours
- 5Work flexibility for various shifts and locations
- 6Ability to obtain US work authorization if based in America
- 7Demonstrated leadership potential
- 8Strong communication and teamwork abilities
- 9Valid passport or work visa for Canada based positions
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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