Front Desk Agent Residence Inn Ohare Chicago
Overview
The Front Office Agent leads guest interactions ensuring exceptional service while maximizing revenue and occupancy. This role involves managing reservations handling inquiries about local attractions and maintaining operational standards. The position requires strong communication skills and proficiency with hotel systems.
What You'll Do8
- 1Answer guest inquiries about dining transportation and entertainment options
- 2Follow credit policies and monitor all rates packages and promotions
- 3Operate front desk computer systems and complete shift documentation
- 4Perform bucket checks and housekeeping reports
- 5Balance paperwork and prepare shift closures according to standards
- 6Maintain clean work areas and assist with safe deposit boxes
- 7Market promotions and guest programs
- 8Demonstrate professional appearance and customer service skills
Requirements8
- 1College coursework in hospitality preferred
- 2High school diploma required
- 3Computer literacy essential
- 4Experience in hotel environments preferred
- 5Ability to multitask and prioritize tasks effectively
- 6Strong verbal and written communication abilities
- 7Knowledge of emergency procedures and two-way radio etiquette
- 8Commitment to confidentiality and teamwork
Salary Insight
$35 - $37k per year
Location
Required Skills
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