Front Desk Agent Holiday Inn Express Bensenville
Overview
Manage front desk operations at Holiday Inn Express Bensenville. Own guest interactions and coordinate with internal teams. This role differs by focusing on hospitality leadership within IHG.
What You'll Do7
- 1Welcome guests with warmth and professionalism during check-in and check-out
- 2Handle reservations phone calls and guest requests efficiently using IHG systems
- 3Maintain accurate records and ensure smooth front desk operations
- 4Resolve guest concerns promptly and provide outstanding service
- 5Communicate with other departments to ensure seamless guest experiences
- 6Assist with Park Sleep & Fly packages offered at the hotel
- 7Perform other duties as assigned to support daily hotel operation
Requirements6
- 1At least 1 year of experience working at an IHG property REQUIRED
- 2Strong customer service and communication skills
- 3Familiarity with IHG systems such as Hotel Key
- 4Dependable professional self-motivated
- 5Able to work evening weekend and holiday shifts
- 6Team player
Salary Insight
$42 - $46k per year
Location
Required Skills
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