Front Desk Associate Chicago
Overview
Supervise Guest Services personnel and manage hotel operations to ensure guest satisfaction and financial success. Lead team of front desk staff and coordinate with management to meet operational goals.
What You'll Do15
- 1Assist with development and training sessions for hotel front office personnel on all aspects of operation including guest service and maintaining service standards
- 2Communicate with Director of Operations on guest and employee concerns and challenges
- 3Coordinate guest service efforts for arrivals departures and transportation to maximize guest experience
- 4Ensure accurate cash handling and maintain precise hotel records
- 5Answer inquiries and accept reservations using suggestive selling techniques
- 6Facilitate guest departure by closing accounts and opening rooms
- 7Coordinate with valet service taxi services and airport connections for quality service
- 8Recommend restaurants theaters and community events to guests
- 9Handle reservation requests and sell rooms at all times
- 10Operate PBX equipment for calls and scheduling
- 11Control cash transactions and maintain personal bank account
- 12Follow up on guest complaints professionally
- 13Implement emergency training and procedures for guest safety
- 14Maintain friendly demeanor and provide excellent customer service
- 15Perform other duties as assigned
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 years experience in hotel front office position
- 3Previous experience as a supervisor in hospitality
- 4Advanced knowledge of hospitality principles and practices
- 5Ability to make decisions with general policies and procedures
- 6Strong communication and negotiation skills
- 7Physical stamina to stand for extended periods
- 8Familiarity with Opera systems and cash handling procedures
- 9High school graduate level mathematical aptitude
- 10Fluency in oral and written English
- 11Computer savvy with sales representative mindset
Salary Insight
$54k per year
Location
Required Skills
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