General Manager Holiday Inn Express Oak Forest
Overview
We seek an experienced leader to oversee daily operations of Holiday Inn Express & Suites Oak Forest. This hands-on role involves managing all hotel functions while balancing guest satisfaction and financial results. The ideal candidate will take ownership of performance and drive improvements across departments.
What You'll Do19
- 1Provide hands-on leadership and oversight of all hotel departments
- 2Recruit train schedule coach and retain a professional team
- 3Build positive workplace culture based on accountability teamwork respect and guest service
- 4Maintain compliance with IHG brand standards operating procedures safety requirements and quality-assurance expectations
- 5Monitor guest satisfaction scores and online reviews identify recurring concerns and implement corrective actions
- 6Respond professionally and promptly to guest complaints and service-recovery situations
- 7Ensure guestrooms public areas meeting spaces exterior areas and back-of-house facilities are consistently clean and properly maintained
- 8Conduct regular property inspections and follow up until deficiencies are fully corrected
- 9Manage room revenue occupancy ADR RevPAR departmental expenses payroll and overall profitability
- 10Review financial and operational reports prepare and manage annual operating budget and property-level action plans
- 11Control labor and purchasing costs without compromising guest service or brand standards
- 12Work closely with sales team to develop corporate group government crew sports and local business accounts
- 13Participate in revenue-management discussions and help establish effective pricing and inventory strategies
- 14Develop relationships with local businesses organizations vendors and community partners
- 15Maintain appropriate staffing levels and ensure reliable management coverage
- 16Oversee preventative maintenance life-safety requirements vendor performance and capital-improvement projects
- 17Protect hotel assets and maintain effective controls over cash inventory purchasing and employee access
- 18Ensure compliance with federal state and local employment safety health and lodging regulations
- 19Maintain open and transparent communication with ownership regarding performance staffing guest concerns maintenance issues and operational risks
Requirements13
- 1At least three years of hotel management experience preferably as a General Manager Assistant General Manager Director of Operations or Operations Manager
- 2Previous experience with an IHG-branded hotel is strongly preferred
- 3Thorough understanding of front-office housekeeping maintenance breakfast sales and revenue-management operations
- 4Demonstrated ability to improve guest satisfaction operational standards and financial performance
- 5Strong leadership communication organization and problem-solving skills
- 6Ability to recruit train motivate and hold team members accountable
- 7Comfortable reviewing budgets profit-and-loss statements payroll forecasts and hotel performance reports
- 8Must be legally authorized to work in the United States
- 9Prior General Manager experience at a limited-service or select-service hotel
- 10Familiarity with IHG systems brand standards quality evaluations and guest-satisfaction programs
- 11Experience leading a hotel through operational improvement or performance recovery
- 12Local market knowledge and established business relationships in Oak Forest Tinley Park Matteson or the surrounding Chicago Southland area
- 13Hospitality management degree or relevant professional certification
Salary Insight
$50k per year
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