Order Management Specialist at Wavelynx
Overview
Own the full order lifecycle at Wavelynx, from intake to delivery, for a global leader in access control electronics. You will process sales orders, adjust and cancel orders, and coordinate with sales, supply chain, and accounting to ensure accurate and timely fulfillment. This role, reporting to the Director of Inside Sales, blends operational precision with cross-functional collaboration. You will use ERP and Microsoft Excel daily to manage customer accounts and order details. You will work 4 days in the office, 1 day remote.
What You'll Do8
- 1Process customer sales orders, adjustments, and cancellations from the sales team and customers.
- 2Pull customer, inventory, and purchase order data from CRM and ERP systems.
- 3Provide accurate pricing, shipping dates, and order status updates to the sales team.
- 4Coordinate with supply chain to confirm order fulfillment within required timeframes.
- 5Maintain order files, updating records to reflect changes and keep data current.
- 6Verify customer billing details and update accounts to ensure accuracy.
- 7Communicate order issues and resolutions across sales, supply chain, and accounting.
- 8Handle additional order-related duties as assigned.
Requirements6
- 1High school diploma or equivalent required.
- 21+ years in order management, customer service, or a related role.
- 3Proficiency with MS Word, Excel, and database applications.
- 4Strong attention to detail and organizational skills.
- 5Ability to sit and work at a desk for extended periods.
- 6Capable of lifting 15 pounds when needed.
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