MSP Account Manager - FUSE3
Overview
We seek a dynamic MSP Account Manager at FUSE3 in Sacramento to drive client success and revenue growth. This fast-paced role offers a family culture where you will own client relationships and contribute to a thriving team.
What You'll Do26
- 1Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap
- 2Meet with clients in person and by phone to develop profitable opportunities
- 3Schedule and follow the FUSE3 QBR/vCIO process
- 4Troubleshoot and Quality Assurance the Client experience for all Clients
- 5Attend events as directed to promote the brand and value proposition of FUSE3 to Clients and prospects
- 6Work closely with the Business Development Rep to establish a Sales CSM culture for optimizing long-term Client relationships
- 7Manage the transition of new Clients to account management as needed
- 8Collaborate with the client's team lead for needs review and solution design
- 9Participate with FUSE3 management in creating and implementing strategic and tactical initiatives to optimize the impact of the CSM role
- 10Communicate with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed on outages
- 11Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis
- 12Document all client issues, meeting discussions and requests/concerns, and develop a plan to address until satisfaction
- 13Maintain client satisfaction within a collaborative team environment
- 14Manage client licensing and inventory
- 15Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
- 16Address and help resolve and service issues that may arise
- 17Document processes and procedures related to duties and responsibilities
- 18Enter time and expenses in ConnectWise as they occur
- 19Maintain required certifications for the position
- 20Demonstrate interpersonal skills such as telephony and active listening
- 21Multi-task and adapt to changes quickly
- 22De-escalate situations with professionalism
- 23Understand support tools and technology used to provide IT services
- 24Ensure quick and accurate entry of service request details
- 25Self-motivated with ability to work in a fast-moving environment
- 26Managed Service Provider experience is highly desired
Requirements12
- 15+ years building ETL pipelines with Spark and Airflow
- 2Certified Professional Cloud Architect (CPC) Card
- 3BCBA certification
- 43-5 seasons of experience
- 5Concrete experience with AWS Certified credentials
- 6Interpersonal skills including telephony and customer care
- 7Ability to multitask and adapt to changes quickly
- 8Strong de-escalation capabilities
- 9Understanding of support tools and technology
- 10Typing proficiency for accurate service request entry
- 11Self-motivation in a fast-moving environment
- 12Managed Service Provider background preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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